2009 - A Year of Change

Tuesday, 22 December 2009

We have now developed a new website which will be ready for launch
in January 2010. This is the first phase in improving our client offering
and enhancing our customer experience. It will enable customers to
order on line and there will be a tracking mechanism for deliveries.
We will also have more control on stock levels to ensure we can meet all our clients purchasing requirements.

Feedback from the trade has enabled us to make our product offering easier to understand and our recycled products easier to purchase at the touch of a button.

As part of phase 2 we have now strengthened our management team and put a full-time
Customer Service Manager in place whose role is vital in ensuring we understand what our customers want and make sure that Save a Cup exceeds all future expectations.

2010 is an exciting time for Save a Cup with the new website which will increase our profile, and several contracts which we are working on in partnership with other suppliers. This will help Save a Cup be in a
position to ‘buy its own lunch’ by 2011.

posted by SaveaCup at 10:32 0 Comments Links to this post

Customer Service Manager - Aileen Grant

Monday, 21 December 2009

Aileen Grant joined the Save a Cup management team in October 2009 as
a dedicated Customer Service Manager.

She brings over 15 years’ customer service experience to Save a Cup which
will ensure that the company continues to gain a better understanding of all
its clients needs.

Aileen will be involved in several of the new initiatives in 2010, she believes
in winning customers’ loyalty and offering an excellent customer experience.
The customer service strategy will:

  • always put Save a Cup in its customers’ shoes
  • understand what they want
  • be resourceful and knowledgeable
  • provide correct and accurate information when asked
  • build a rapport with the customers
  • be polite
  • listen to what customers want 

2010 is going to be an exciting year for Save a Cup and Aileen would like all customers to have the opportunity to provide feedback. If you would like to discuss any elements of Save a Cup‘s customer service - good or bad - please do not hesitate to contact her on 01494 510167 or by email:
aileen@save-a-cup.co.uk

posted by SaveaCup at 12:24 0 Comments Links to this post